COMPARE
ops.bd vs Resolve AI
Beyond incident response — workflows, incidents, and decisions unified.
Resolve AI is a focused AI SRE for incident diagnosis. It answers "what broke?" ops.bd answers that AND "what should we do about it?" AND "what workflow should run before it breaks again?" — one platform, one audit trail.
Feature matrix
| Dimension | Resolve AI | ops.bd |
|---|---|---|
| Scope | Incident response only | Workflows + incidents + decisions in one OS |
| Workflow authoring | Not in scope | NL → DAG compiler with typed reasoning nodes |
| Connector mesh | SRE-focused: PagerDuty, Datadog, k8s | Business-ops focused: Stripe, Shopify, Salesforce, Sheets, Slack |
| Buyer | Platform / SRE leaders | Ops leader with SRE, RevOps, and support under the same console |
| Pricing surface | Enterprise sales cycle | Self-serve free tier → team → enterprise |
| Audit format | Investigation timeline | Decision records — same shape whether triggered by an incident or a workflow |
| Emerging-markets fit | Enterprise western SRE market | .bd-first: emerging-market SMBs digitizing ops |
One graph
Incidents and workflows share the same DAG runtime. Post-mortem action items become workflows in one click.
Business-ops connectors
Stripe outage triage sits next to a Shopify inventory sync — both auditable in the same drawer.
GTM range
Self-serve free tier for the 500-person startup; enterprise contract for the 5000-person retailer.
Choose Resolve AI when
- You are a pure SRE org and want deep infrastructure telemetry integration only.
- You already run PagerDuty/Datadog and only need better root-cause narratives.
Choose ops.bd when
- Your "ops" spans revenue, support, and infrastructure — not just infra.
- You want the same platform to run monitoring, respond to incidents, and prevent recurrence.
- You want reasoning-based automation, not just diagnosis.
Migration path
- Wire alert webhooks to /api/incident-triage — triage runs identically.
- Convert Resolve investigation templates into ops.bd workflows via the NL compiler.
- Point remediation actions at ops.bd connectors so the whole loop lives in one console.
FAQ
Does ops.bd integrate with PagerDuty?
PagerDuty is on the connector roadmap; today, webhooks work with any pager.
Can I use both?
Yes — many teams run Resolve AI for infra and ops.bd for revenue/support workflows.